How It Works
How does the Mobile Monster site work
Mobile Monster is a really easy system to use. Simple follow these steps:
- Enter your phone type on the homepage
- Select condition: New, Working or Dead
- For ‘working phone’ – Tell us (if any) faults
- We offer you a price for your phone
- Provide us your contact details
- We send you an Australia Post mail bag
- Send us your phone
- We review your phone against the description you entered
- We send you money for your device(s)
What’s the difference between the conditions
It’s all pretty straight forward, but if you have any questions, don’t hesitate to call us.
These are phones that are in perfect condition. No scratches, no damage, no blemishes. It’s as if they have never been used.
This refers to phones that have some visible signs of use. It could be some scratches, or minor wear & tear to the body of the device. Essentially this is a second hand phone.
As the name suggests, when the phone is beyond usable, it’s classified as dead. This includes water damage.
What happens if you find faults with the phone?
We inspect and review every phone received. If we find that the phone is not as described, we will contact you and offer a reduced price. You can see under the ‘Working’ condition exactly what the prices will be with varying amounts of damage to the phone.
Do the valuations change?
The prices we offer do change, but usually they go down. The reason for this is because old technology loses its value over time. We do however pride ourselves on offering more for your phone than anyone else in the market.
How do I send my phone in?
We’ve worked hard to make the system safe, so once you register your phone on our website, we will send you a Australia Post satchel for you to send us your mobile phone in. OR you can go to the post office and send it in immediately without having to wait for a satchel.
*UPDATE: In lieu of Covid-19, we understand that some of you might be hesitating of having to head to a Post Office, specially if this requires some travel for you. For those who are unable to head to a Post Office, just simply select the Satchel Shipping option, and we'll send you a sacthel that already has an added tracking number. The only thing you have to do next is drop it off at any AusPost red street posting box and use the tracking number we've provided to track your parcel on it's journey to our office!
If you're unsure where the nearest red street posting box is from your residence, you may visit the following link: https://auspost.com.au/
Can I drop my phone off in person
If you are based in Melbourne, then you are welcome to drop your phone off in person. We are centrally located in the Melbourne CBD and are always happy to meet you face to face.
Please note, all payments will be made via EFT or Cheque. We do not offer cash payments.
What do our customers say?
We have bought phones from thousands of Australian customers, all of whom have been delighted with our service. You can view their feedback here (spoiler alert, it’s all positive):https://www.facebook.com/mobilemonster.com.au/reviews
How fast do you send the money?
This is what makes Mobile Monster the best. We inspect phone and pay money into your account within 24 hours of receiving them. There’s no dilly dallying around, we know you want your money, so our customer support team works hard to ensure we pay you immediately.