How It Works
How does the Mobile Monster site work?
Mobile Monster is a really easy system to use. Simply follow these steps:
Enter your phone type on the homepage
Select condition: New, Working or Dead
For ‘working phone’ – Tell us (if any) faults
We offer you a price for your phone
Provide us your contact details
We send you an Australia Post mailbag
Send us your phone
We review your phone against the description you entered
We send you money for your device(s)
What’s the difference between the conditions?
These are phones that are in perfect condition. No scratches, no damage, no blemishes. It’s as if they have never been used.
This refers to phones that have some visible signs of use. It could be some scratches or minor wear & tear to the body of the device. Essentially this is a second handphone.
As the name suggests, when the phone is beyond usable, it’s classified as dead. This includes water damage.
What happens if you find faults with the phone?
We inspect and review every phone received. If we find that the phone is not as described, we will contact you and offer a reduced price. You can see under the ‘Working’ condition exactly what the prices will be with varying amounts of damage to the phone.
Do the valuations change?
The prices we offer do change, but usually they go down. The reason for this is because old technology loses its value over time. We do however pride ourselves on offering more for your phone than anyone else in the market.
How do I send my phone in?
We’ve worked hard to make the system safe, so once you register your phone on our website, we will send you an Australia Post satchel for you to send us your mobile phone in. OR you can go to the post office and send it in immediately without having to wait for a satchel.
*UPDATE: In lieu of Covid-19, we understand that some of you might be hesitating of having to head to a Post Office, specially if this requires some travel for you. For those who are unable to head to a Post Office, just simply select the Satchel Shipping option, and we'll send you a sacthel that already has an added tracking number. The only thing you have to do next is drop it off at any AusPost red street posting box and use the tracking number we've provided to track your parcel on it's journey to our office!
If you're unsure where the nearest red street posting box is from your residence, you may visit the following link: https://auspost.com.au/
Can I drop my phone off in person?
If you are based in Melbourne, then you are welcome to drop your phone off in person. We are centrally located in the Melbourne CBD and are always happy to meet you face to face.
Please note, all payments will be made via EFT or Cheque. We do not offer cash payments.
What do our customers say?
We have bought phones from thousands of Australian customers, all of whom have been delighted with our service. You can view their feedback here (spoiler alert, it’s all positive):https://www.facebook.com/mobilemonster.com.au/reviews
How fast do you send the money?
This is what makes Mobile Monster the best. Once your device is received into our system, we inspect the phone and pay money into your account within 24 hours! There’s no dilly-dallying around, we know you want your money, so our customer support team works hard to ensure we pay you immediately.